Improvement actions are at the heart of quality/QSE/QHSE management systems. Indeed, all components of the quality/QSE/QHSE management system lead to action plans: audits, management review, risk analysis, objective monitoring, customer satisfaction surveys; analysis of non-conformities and customer complaints, FMEAs, environmental analysis, hazard analysis, etc.
Therefore, proper management of action plans will positively impact all elements of the quality/QSE/QHSE management system and the achievement of objectives.
Typically, for quality systems that are managed manually (through Excel files), the organization struggles to master its action plans: it’s difficult to have real-time visibility of the action plans’ situation, the information is scattered, many actions to be carried out are forgotten, the evaluation of effectiveness is often neglected, etc.
Indeed, digitizing action plans is essential for better control and to ensure genuine collaborative work.
Here is a concrete example of action management through QUALIPRO, our dedicated QSE software:
Organizations using a quality management system focus on continuous improvement and customer satisfaction by implementing curative, corrective, or preventive actions. In simple terms and according to the ISO 9001 standard, remedial actions are often immediate responses to a malfunction. This addresses non-compliance and could involve a rework, sorting, or disposal.
Corrective actions involve a deep-rooted cause analysis that identifies the genuine reason for non-compliance or a deviation from a standard operating procedure. Once the root cause is identified, timely measures are taken to ensure the problem does not recur, followed by adequate monitoring and solution verification.
On the other hand, preventive actions are implemented before the occurrence of non-compliance or deviation. Preventive action programs are proactive tools related to QSE/QHSE quality management system elements that involve monitoring and evaluating the effectiveness of the system and processes. Preventive actions are often triggered following a risk analysis.