Automate the processing of complaints to improve the customer experience
Maintaining a good relationship with customers, guaranteeing them a qualitative experience, and developing customer satisfaction are major challenges for any business.
QUALIPRO places customer satisfaction at the heart of its functional logic, as part of the Quality approach:
From listening to the customer to measuring customer satisfaction, QUALIPRO provides you with data analysis tools and encourages you to take corrective, preventive, and improvement measures at all levels:
- Controlled and optimized customer complaints follow-up:
- Real-time monitoring and management of customer complaints.
- Review and analysis of customer complaints by type, by the customer, and by processing time.
- Set up traceability of complaints.
- Monitoring of corrective actions associated with each complaint.
- Listening to customers and taking charge of suggestions: Automated structuring of customer suggestions.
- Follow-up of actions taken to implement customer suggestions.
- Conduct customer satisfaction surveys: Planning and monitoring a customer satisfaction survey methodology.
- Creation and automation of personalized reports of the results obtained.
- Establishment of action priorities and progress objectives.
- Decide on the necessary adjustments.
- Responsiveness:
- Improving responsiveness in receiving and processing customer complaints.
- Accessibility:
- Identifying sources of dissatisfaction and communicating customer needs and expectations in real-time.
