Le management de la qualité repose sur un ensemble de principes qui ont été établis sur la base de l’expérience et des connaissances collectives des experts internationaux qui participent au Comité technique ISO/TC 176.
Ces principes sont définis comme étant des valeurs, des règles, de normes et de convictions fondamentales servant de base au management de la qualité.
From this, 7 principles arise namely ISO 9001 and related standards, EN9100, ISO 15189, ISO 17025, ISO 13485, etc.
Previously, there were 8, but with the release of the 2015 version of ISO 9001, the ISO organization revised this to 7 principles.
These principles apply to the entire organization, and by drawing inspiration from them, one can strengthen the company’s performance with or without certification or standards.
1/ Customer Focus :
Meeting customer requirements is the main objective of quality management. Performance is achieved when an organization gains and maintains the trust of customers and other interested parties.
In this case, the management defines the purpose and directions and creates conditions in which the staff is involved in achieving the organization’s quality objectives.
Management must implement the steering of the organization with the process pilots to ensure the proper functioning of the organization.
It should be noted that the ISO 9001 version 2015 standard has strengthened the role of management in the implementation of the quality management system.
3/ Involvement of Personnel
Recognizing and involving all staff members of an organization is a foundational element for efficiently managing the entity.
Acknowledgment, empowerment, and skill enhancement foster staff engagement in achieving the organization’s quality objectives.
4/ Process Approach
It is defined as the quality management system (QMS) and allows an organization to optimize its organization and performance.
When activities are understood and managed as interconnected processes operating as a cohesive system. Consistent and predictable results are achieved more effectively and efficiently.
The success of an organization relies on a consistent commitment to improvement and the effective implementation of this principle at all levels of the organization.
The PDCA cycle is one of the foundations of continuous improvement.
6/ Evidence-based decision-making
Evidence-based decision-making is a process that can be complex and always involves some level of uncertainty.
However, understanding cause-and-effect relationships and potential unintended consequences is essential. Analyzing facts, evidence, and data leads to greater objectivity and confidence in decision-making.
7/ Managing relationships with interested parties
Sustained performance is achieved when the organization manages its relationships with all stakeholders to optimize their impact on its performance, such as suppliers.
These 7 quality management principles represent a foundation in business management. They enable the implementation of a quality approach based on the ISO 9001 standard.
The aim of these principles is the optimal management of business processes.
Before concluding, it is important to mention the digitization of the quality management system and its basic principles through the quality management tool QUALIPRO, designed in 2003, continuously evolving, and fully meeting the requirements of this standard (ISO 9001).
QUALIPRO, the quality management software, allows process pilots and Quality/QHSE managers to be more effective and even more efficient.